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Meet The Betlem Residential Team

Serving the Greater Rochester, New York Area

Athena Cook

Preventative Maintenance Coordinator


How long with Betlem Residential Heating and Air Conditioning?

I’ve been with Betlem Residential since May of 2013.

Responsibilities as Service General Manager?

As the Preventative Maintenance coordinator, I manage all of the Residential Maintenance Plans. If a customer has questions concerning their care plans, needs to renew their plan, or just wants to learn a bit about what we offer through our Maintenance plans, then I’m the one to speak to. Alongside coordinating the maintenance plans, I also answer the service/maintenance calls that come through the residential department. I do my best to assist customers in scheduling appointments and assisting in a broad spectrum of questions that our customers may have. If I don’t have/know the answer, then I’ll certainly search out our customer’s inquiry.

Special training, credentials or accomplishments?

Although my experience in HVAC isn’t so extensive, I have spent an immense time providing customer service to customers of all ages and environments. Previously I’ve provided customer services to a manufacturing company, airport, lifeguard, and serving tables at diners. I’ve always tried my best to be empathetic and personal with all of my customers, providing the highest level of customer service for their needs. My degree is an Associate’s in Interdisciplinary Arts.

Life outside of Betlem Residential Heating and Air Conditioning?

I enjoy nature and art/photography! My time is spent either playing video games at home, or out at the local festivals. Local music and food are also a great pastime for me.

Anything else worth knowing about Athena?

I am originally from Montana, and have only been on the east coast for about a year now. I really have come to love where I am today and the people this journey has introduced to me.















Bryant Heating & Cooling Systems Better Contractors Bureau  of Rochester, NY - HEATING Air Conditioning Contractors of America (ACCA) - Upstate New York Chapter Better Business Bureau of Rochester New York North American Technician Excellence, Inc. Building Performance Institute, Inc. (BPI) - Accredited Contractor Home Performance With United States Environmental Protection Agency Lennox Residential Heating & Cooling Replacement Equipment
About Betlem Residential Heating and Air Conditioning of Rochester, NY Emergency Heating & Cooling Services - Phone: 585-271-4328 - HEAT Betlem Residential Heating & Air Conditioning 704 Clinton Avenue South, Rochester, NY 14620 Cooling Products and Services Heating Products and Services
Betlem Residential Heating & Air Conditioning Betlem Residential Heating & Air Conditioning
704 Clinton Ave S Rochester, NY 14620
(585) 271-4328
4.9 out of 5 based on 11 customer ratings