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Meet The Betlem Residential Team

Serving the Greater Rochester, New York Area

Rich Cain

Installation / Field Supervisor

How long with Betlem Residential Heating and Air Conditioning?

I joined the team back in 2003 — after two years with a different residential company. Making the move was the best thing I ever did.


Responsibilities as Lead Installation Technician?

I started out in the Service department doing annual maintenance, but found my calling with the Installation team — this is what comes naturally, for some reason. Today I perform installations of forced air, heat pumps and hydronics systems. I actually love what I do.


Special training, credentials or accomplishments?

My HVAC career began as a mechanic in the New York State Army National Guard. Huge learning experience for me. I earned my HVAC degree from Monroe Community College and then finished an apprenticeship training program through the Local 46 Sheet Metal Workers’ Union. I try to keep up with the latest trends by attending regular industry training every year.


Life outside of Betlem Residential Heating and Air Conditioning?

I love the outdoors. You’ll always find me outside doing something — hiking, fishing, hunting. Together with my wife and two kids, there’s never a dull moment.













Bryant Heating & Cooling Systems Better Contractors Bureau  of Rochester, NY - HEATING Air Conditioning Contractors of America (ACCA) - Upstate New York Chapter Better Business Bureau of Rochester New York North American Technician Excellence, Inc. Building Performance Institute, Inc. (BPI) - Accredited Contractor Home Performance With United States Environmental Protection Agency Lennox Residential Heating & Cooling Replacement Equipment
About Betlem Residential Heating and Air Conditioning of Rochester, NY Emergency Heating & Cooling Services - Phone: 585-271-4328 - HEAT Betlem Residential Heating & Air Conditioning 704 Clinton Avenue South, Rochester, NY 14620 Cooling Products and Services Heating Products and Services